Shipping policy

Shipping Policy

Last updated: 28 August 2026

WakeShop aims to get your new gear to you safely and as quickly as possible.

WakeShop is operated by Wakeshop LTD, registered in England and Wales under company number 16983931.

UK Delivery

We offer Standard and Express delivery options for UK orders.

The delivery methods available to you, together with the applicable cost and estimated delivery dates, will be displayed at checkout before you place your order.

Orders over £100 qualify for free UK delivery.

Where available, both Standard and Express delivery may be offered free on qualifying orders. The options available for your particular order will be shown at checkout.

Delivery estimates shown during checkout are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Orders placed during weekends, bank holidays or particularly busy periods may take slightly longer to process.

Once your order has been dispatched, you may receive tracking or delivery information where this is provided by the relevant delivery service.

International Delivery

WakeShop may offer delivery to selected destinations outside the United Kingdom.

Available international delivery options and charges will be calculated and displayed at checkout based on your delivery address.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the price paid to WakeShop and are the responsibility of the recipient.

Customs processing may also affect delivery times.

Delivery Addresses

Please make sure your delivery address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at grant@wakeshop.co.uk. We will try to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances outside our reasonable control, including severe weather, carrier disruption, customs processing or other unexpected events.

If we become aware of a significant problem affecting your order, we will take reasonable steps to keep you informed and resolve the issue.

Unless another delivery period has been agreed with you, goods will be delivered without undue delay and within the time required by applicable UK consumer law.

Lost or Damaged Deliveries

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible at:

grant@wakeshop.co.uk

Please include your order number and, for damaged deliveries, photographs of the packaging and product where possible.

We will investigate the issue and arrange an appropriate solution.

Our responsibility for your order does not end simply because we have handed it to the delivery company. Risk in the goods generally remains with us until they are delivered to you or another person you have identified to receive them, subject to applicable consumer law.