Delivery & Returns

Fast, reliable delivery for your new gear.

We aim to dispatch orders as quickly as possible, with most in-stock orders placed on a working day dispatched the same day.

UK Delivery

We primarily use DPD for UK deliveries.

Standard UK delivery typically takes 2–5 business days after dispatch.

Spend £100 or more and UK delivery is FREE.

For orders under £100, the available delivery options and charges will be shown at checkout.

Once your order has been dispatched, we'll send you a confirmation email with tracking information where available.

Same-Day Dispatch

We aim to dispatch most in-stock orders on the same working day.

Orders placed later in the day, at weekends or on bank holidays may be dispatched on the next working day.

During exceptionally busy periods, dispatch may take a little longer.

International Delivery

Yes — Wakeshop ships internationally.

International delivery charges and available services vary depending on the destination, size and weight of your order.

Where a shipping price isn't available automatically at checkout, please contact us and we'll confirm the delivery cost before your order is shipped.

International orders may be sent using DPD or Parcelforce, depending on the destination and parcel.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs charges when they arrive in the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping charge and are the customer's responsibility.

We recommend checking your country's import requirements before ordering.

Tracking Your Order

We'll send tracking details to the email address provided with your order when tracking is available.

Orders containing multiple products may occasionally arrive in more than one shipment.

Large Items

Wakeboards and other oversized products require appropriate packaging and may use a different delivery service from smaller items.

This can sometimes affect delivery times, but we'll provide tracking information whenever available.

Damaged or Missing Deliveries

If your order arrives damaged, please contact us as soon as possible at grant@wakeshop.co.uk.

Please keep the product and all original packaging and, where possible, send us photographs of the damage and packaging so we can investigate it with the courier.

If your tracking shows an order as delivered but you haven't received it, please contact us as soon as possible so we can investigate with the courier.